# Introduction to CTS Chat ## What is CTS Chat? CTS Chat offers real-time IT support from our experts through Teams, Slack, or a desktop application. * **Available where you work:** Use CTS Chat alongside your work chat —whether it's Microsoft Teams, Slack, or as a standalone desktop application. * **Real-time support:** Connect with our experts for quick help, without the delays of email. * **Ticket tracking made easy:** Easily access all your interactions with CTS by opening CTS Chat. Whether you're managing multiple open issues or reviewing past conversations, everything is conveniently at your fingertips. ### Getting started Ready to try CTS Chat? Our user guides below are here to help. * Does your organization use another chat platform, like Google Chat or Zoom? Our desktop app guide is the best place to get started:\ [CTS Chat on Desktop](/cts-chat/cts-chat-on-desktop.md) ## Need assistance? If you're having trouble using CTS Chat, or have other questions, please feel free to contact us via our other support channnels - we're here to help. * **Email:** * **Phone:** [(866) 399-3230](tel:18663993230) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.charterts.com/cts-chat/introduction-to-cts-chat.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.