Introduction to CTS Chat

Overview of CTS Chat, a support channel which allows real-time support from CTS via Desktop, Teams, and Slack.

What is CTS Chat?

CTS Chat offers real-time IT support from our experts through Teams, Slack, or a desktop application.

• Available where you work: Use CTS Chat alongside your work chat —whether it's Microsoft Teams, Slack, or as a standalone desktop application.

• Real-time support: Connect with our experts for quick help, without the delays of email.

• Ticket tracking made easy: Easily access all your interactions with CTS by opening CTS Chat. Whether you're managing multiple open issues or reviewing past conversations, everything is conveniently at your fingertips.

Getting started

Ready to try CTS Chat? Our user guides below are here to help.

• Does your organization use another chat platform, like Google Chat or Zoom? Our desktop app guide is the best place to get started: CTS Chat on Desktop

Need assistance?

If you're having trouble using CTS Chat, or have other questions, please feel free to contact us via our other support channnels - we're here to help.

• Email: [email protected]

• Phone: [phone]