Describes how to disable push notifications from the CTS Chat app, if desired.
If you'd prefer to disable system notifications from CTS Chat (examples pictured below), you may do so in your operating system's settings.
Open the Start Menu, and search for "Settings". Open the Settings app.
Open the "Notifications" settings from the "System" page.
Explains the macOS Keychain prompt experienced during use of CTS Chat, and what to do.
On macOS, the following prompt may appear while using the CTS Chat app:
This prompt is expected as part of built-in macOS security controls, which are intended to prevent apps from accessing private data on your machine without your knowledge.
We access 'CTS Chat Safe Storage', which is a macOS keychain that our app uses to securely store a refresh token, and an installation ID. A refresh token is a secure password that allows us to automatically log you back into CTS Chat without asking for you to complete a login prompt again. The installation ID is a random, unique string that we use to identify where errors are originating from and monitor user experience with the CTS Chat app.
By approving this prompt, CTS Chat is not being granted access to any confidential data on your machine, except the data that is being created & stored by CTS Chat itself.
To make this prompt stop, select "Always Allow" and enter your password, or click "Deny". If you choose to Deny the prompt, please note that you will be asked to sign-in to CTS Chat after each computer restart, and our ability to support your CTS Chat experience will be impaired.
In this section, you'll find how-to guides related to CTS Chat on Desktop. Click on 'Next' below or browse the Table of Contents on the left to find a guide.
Open "System Settings" on your Mac.
Go to the "Notifications" pane.
Locate "CTS Chat" in the list of applications, and click on it:
Uncheck "Allow notifications" for CTS Chat, or update the other listed options according to your preference.
Describes how to prevent CTS Chat from opening on startup, if desired.
If you'd like to stop the CTS Chat app from opening when you login to or start up your computer, you can remove CTS Chat as a startup application in your computer's system settings.
Please be aware that if CTS Chat is not open, and your organization does not use Slack or Microsoft Teams with CTS Chat, you will not receive push notifications relating to your open chats.
Open the Start Menu, and search for "Settings". Open the Settings app.
Open the "Apps" pane, which is located on the left-hand side.
On the Apps page, open the "Startup" menu.
Locate "CTS Chat" in the list of startup items, and click on the blue "on" to disable it.
If you need assistance preventing CTS Chat from opening on startup, please contact our Service Center.
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.