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Overview of the CTS Chat Desktop App.
CTS Chat is available as an installable desktop application for Windows and macOS systems. Once installed, you'll be able to:
Start a chat with CTS technicians for real-time assistance
Receive push notifications on your computer when new messages are received
View all of your open and historical tickets
Overview of CTS Chat, a support channel which allows real-time support from CTS via Desktop, Teams, and Slack.
CTS Chat offers real-time IT support from our experts through Teams, Slack, or a desktop application.
Available where you work: Use CTS Chat alongside your work chat —whether it's Microsoft Teams, Slack, or as a standalone desktop application.
Real-time support: Connect with our experts for quick help, without the delays of email.
Ticket tracking made easy: Easily access all your interactions with CTS by opening CTS Chat. Whether you're managing multiple open issues or reviewing past conversations, everything is conveniently at your fingertips.
Ready to try CTS Chat? Our user guides below are here to help.
Does your organization use another chat platform, like Google Chat or Zoom? Our desktop app guide is the best place to get started:
If you're having trouble using CTS Chat, or have other questions, please feel free to contact us via our other support channnels - we're here to help.
Email:
Phone:
Provides guidance on how to use the key features of CTS Desktop.
CTS Chat on Desktop is installed to the workstations owned and managed by your organization, as approved by your organization's IT contacts. Once installed, the app can be opened, and after sign-in, the full CTS Chat experience is available.
CTS Chat is powered by the CTS Login service, which accepts logins via Google, Microsoft, or an emailed code. You must have access to your organization's email to log-in to CTS Chat.
If you're on a Windows workstation, you may be signed into your CTS Login account automatically. If this occurs, you'll see the chat window immediately and can skip to the next section. Otherwise, you'll see the window below:
Use the account provider that your organization uses for email (If you use Gmail at work, use Google; Outlook, use Microsoft). If you can't use either, enter your email address in the box, and click "Continue".
On the login screen, click "Continue with Google".
Enter your email address on the sign-in screen, confirming you are continuing to CTS Login, then click Next:
Enter your Google account password, then click Next. If prompted, complete any two-factor authentication prompts.
If prompted, click "Allow"
If you need to log out from CTS Chat, click the "Logout" button in the top right corner on the Home page:
CTS Chat runs in the background so that you'll receive the latest updates on open chats via push notifications. If you'd like to quit the CTS Chat app entirely, you can do so via the system tray icon:
Click on the ^ icon located in the bottom taskbar:
Look for the CTS Chat icon - green and gray chat bubbles - in the pop-up that appears. If it's not there, CTS Chat is not running.
Right click on the CTS Chat icon to reveal the Open and Quit menu. Click on Quit.
You are now logged into CTS Chat!
On the login screen, click Continue with Microsoft:
Enter your work email address, then click Next:
Enter your password when prompted, then click Sign in:
Complete any multi-factor authentication prompts.
If prompted with 'Stay signed in?', choose Yes.
If you receive a 'Permissions requested' prompt, choose "Accept". We use this information to identify your account and log you into the correct company.
You are now logged into CTS Chat!
On the sign-in screen, enter your email address in the box, then click Continue.
Check your email for a message from CTS Login Service. For example:
Retrieve your verification code from the email, and enter it on the "Verify Your Identity" screen. Press Continue.
You are now logged into CTS Chat!
Locate the CTS Chat icon in the top bar of your Mac - it is two chat bubbles.
Left click on it to reveal the Open and Quit menu items.
Click on Quit.
In this section, you'll find how-to guides related to CTS Chat on Desktop. Click on 'Next' below or browse the Table of Contents on the left to find a guide.
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.
Explains the macOS Keychain prompt experienced during use of CTS Chat, and what to do.
On macOS, the following prompt may appear while using the CTS Chat app:
This prompt is expected as part of built-in macOS security controls, which are intended to prevent apps from accessing private data on your machine without your knowledge.
We access 'CTS Chat Safe Storage', which is a macOS keychain that our app uses to securely store a refresh token, and an installation ID. A refresh token is a secure password that allows us to automatically log you back into CTS Chat without asking for you to complete a login prompt again. The installation ID is a random, unique string that we use to identify where errors are originating from and monitor user experience with the CTS Chat app.
By approving this prompt, CTS Chat is not being granted access to any confidential data on your machine, except the data that is being created & stored by CTS Chat itself.
To make this prompt stop, select "Always Allow" and enter your password, or click "Deny". If you choose to Deny the prompt, please note that you will be asked to sign-in to CTS Chat after each computer restart, and our ability to support your CTS Chat experience will be impaired.
Describes how to disable push notifications from the CTS Chat app, if desired.
If you'd prefer to disable system notifications from CTS Chat (examples pictured below), you may do so in your operating system's settings.
Open the Start Menu, and search for "Settings". Open the Settings app.
Open the "Notifications" settings from the "System" page.
Describes how to prevent CTS Chat from opening on startup, if desired.
If you'd like to stop the CTS Chat app from opening when you login to or start up your computer, you can remove CTS Chat as a startup application in your computer's system settings.
Please be aware that if CTS Chat is not open, and your organization does not use Slack or Microsoft Teams with CTS Chat, you will not receive push notifications relating to your open chats.
Open the Start Menu, and search for "Settings". Open the Settings app.
Open the "Apps" pane, which is located on the left-hand side.
On the Apps page, open the "Startup" menu.
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.
Open "System Settings" on your Mac.
Go to the "Notifications" pane.
Locate "CTS Chat" in the list of applications, and click on it:
Uncheck "Allow notifications" for CTS Chat, or update the other listed options according to your preference.
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.
Locate "CTS Chat" in the list of startup items, and click on the blue "on" to disable it.
If you need assistance preventing CTS Chat from opening on startup, please contact our Service Center.
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.
Outlines the system requirements for the CTS Chat desktop app.
The CTS Chat app and its underlying technologies require a minimum Operating System version and computer specification in order to run as expected. Systems which fall outside the requirements below may work with CTS Chat desktop, but are untested and unsupported.
Operating System: Windows 10, build 22H2 or later, or macOS Sonoma 14.7.3 or later
Available System Memory: At least 4GB of total system memory (RAM)
Disk Space: At least 400MB of space free on your main operating system disk. This includes required space for application updates and changes.
Internet Connectivity
If you have any questions about the CTS Chat app, please feel free to contact our support team at [email protected] and we'll be happy to assist.