How to stop 'CTS Chat wants to use information in your keychain' prompt
Explains the macOS Keychain prompt experienced during use of CTS Chat, and what to do.
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Explains the macOS Keychain prompt experienced during use of CTS Chat, and what to do.
Last updated
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On macOS, the following prompt may appear while using the CTS Chat app:
This prompt is expected as part of built-in macOS security controls, which are intended to prevent apps from accessing private data on your machine without your knowledge.
We access 'CTS Chat Safe Storage', which is a that our app uses to securely store a refresh token, and an installation ID. A refresh token is a secure password that allows us to automatically log you back into CTS Chat without asking for you to complete a login prompt again. The installation ID is a random, unique string that we use to identify where errors are originating from and monitor user experience with the CTS Chat app.
By approving this prompt, CTS Chat is not being granted access to any confidential data on your machine, except the data that is being created & stored by CTS Chat itself.
To make this prompt stop, select "Always Allow" and enter your password, or click "Deny". If you choose to Deny the prompt, please note that you will be asked to sign-in to CTS Chat after each computer restart, and our ability to support your CTS Chat experience will be impaired.
If you have any questions about the CTS Chat app, please feel free to contact our support team at servicecenter@charterts.com and we'll be happy to assist.
