# How to stop 'CTS Chat wants to use information in your keychain' prompt

On macOS, the following prompt may appear while using the CTS Chat app:

<figure><img src="/files/wkzUaVAdZVSOxeRpGjIt" alt=""><figcaption></figcaption></figure>

This prompt is expected as part of built-in macOS security controls, which are intended to prevent apps from accessing private data on your machine without your knowledge.

We access *'CTS Chat Safe Storage',* which is a [macOS keychain](https://support.apple.com/guide/keychain-access/what-is-keychain-access-kyca1083/mac) that our app uses to securely store a refresh token, and an installation ID. A refresh token is a secure password that allows us to automatically log you back into CTS Chat without asking for you to complete a login prompt again. The installation ID is a random, unique string that we use to identify where errors are originating from and monitor user experience with the CTS Chat app.

**By approving this prompt, CTS Chat is not being granted access to any confidential data on your machine, except the data that is being created & stored by CTS Chat itself.**

To make this prompt stop,  select "Always Allow" and enter your password, or click "Deny".  If you choose to Deny the prompt, please note that you will be asked to sign-in to CTS Chat after each computer restart, and our ability to support your CTS Chat experience will be impaired.

## Next steps

If you have any questions about the CTS Chat app, please feel free to contact our support team at <servicecenter@charterts.com> and we'll be happy to assist.&#x20;


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