# Getting started with CTS Chat on Desktop

## Overview

CTS Chat on Desktop is installed to the workstations owned and managed by your organization, as approved by your organization's IT contacts. Once installed, the app can be opened, and after sign-in, the full CTS Chat experience is available.

## Logging in

CTS Chat is powered by the CTS Login service, which accepts logins via Google, Microsoft, or an emailed code. You must have access to your organization's email to log-in to CTS Chat.

{% hint style="info" %}
If you're locked out of your work email account and aren't already signed into CTS Chat, please contact our support team:\
**Email:** <support@charterts.com>\
**Phone:** (866) 399 3230
{% endhint %}

If you're on a Windows workstation, you may be signed into your CTS Login account automatically. If this occurs, you'll see the chat window immediately and can skip to the next section. Otherwise, you'll see the window below:

<figure><img src="/files/qILpfSmGcZSOfkFix3nT" alt=""><figcaption></figcaption></figure>

### Choose Google, Microsoft, or email sign-in.

Use the account provider that your organization uses for email (If you use Gmail at work, use Google; Outlook, use Microsoft). If you can't use either, enter your email address in the box, and click "Continue".&#x20;

{% tabs %}
{% tab title="Google Sign-In" %}

1. On the login screen, click "Continue with Google".\
   ![](/files/xAy9yaXOs4ukOeAVNPt4)
2. Enter your email address on the sign-in screen, confirming you are continuing to CTS Login, then click Next:\
   ![](/files/bE36CsRbCWP7GIxqswzt)
3. Enter your Google account password, then click Next.\
   If prompted, complete any two-factor authentication prompts.\
   ![](/files/MF1PktHAn6FtsqZDHM0e)
4. If prompted, **click "Allow"** on the "CTS Login wants to access your Google Account" page. We use this information to identify your account and log you into the correct company.\
   ![](/files/pO2sZTMk1xZDoA4Zqh3O)
5. You are now logged into CTS Chat!
   {% endtab %}

{% tab title="Microsoft Sign-In" %}

1. On the login screen, click Continue with Microsoft:\
   ![](/files/l9OAke2UJztuF0cLf9Hu)
2. Enter your work email address, then click Next:\
   ![](/files/t4gyul9aJxr9CNbBd5v2)
3. Enter your password when prompted, then click Sign in:\
   ![](/files/2lLWc2zIcVuQaU1xriHq)
4. Complete any multi-factor authentication prompts.
5. If prompted with 'Stay signed in?', choose Yes.\
   ![](/files/kgcACxKtjj5nMirBVzbN)
6. If you receive a 'Permissions requested' prompt, choose "Accept". We use this information to identify your account and log you into the correct company.\
   ![](/files/YHsr1G0o0fN9yPLuYCNy)
7. You are now logged into CTS Chat!
   {% endtab %}

{% tab title="Email Code Sign-In" %}

1. On the sign-in screen, enter your email address in the box, then click Continue.
2. Check your email for a message from **CTS Login Service**. For example:\
   ![](/files/CY5LpFBkVMBs6LRtL8CQ)
3. Retrieve your verification code from the email, and enter it on the "Verify Your Identity" screen. Press Continue.\
   \
   ![](/files/nA4qX7vN98AF8HAEBu1d)\
   ![](/files/gOzw0o8REUBsHTqUadMk)
4. You are now logged into CTS Chat!
   {% endtab %}
   {% endtabs %}

## Logging out

If you need to log out from CTS Chat, click the "Logout" button in the top right corner on the Home page:\
![](/files/2OmrzdYTU8PhwsBOGyKQ)

## Closing the CTS Chat app

CTS Chat runs in the background so that you'll receive the latest updates on open chats via push notifications. If you'd like to quit the CTS Chat app entirely, you can do so via the system tray icon:

{% tabs %}
{% tab title="Windows" %}

1. Click on the ^ icon located in the bottom taskbar:\
   ![](/files/ZqOCIHoDsF1rBhG41Q58)
2. Look for the CTS Chat icon - green and gray chat bubbles - in the pop-up that appears. If it's not there, CTS Chat is not running.\
   ![](/files/Q6VMrqRNBwVhyVJJKl7Y)
3. Right click on the CTS Chat icon to reveal the Open and Quit menu. \
   Click on Quit.\
   ![](/files/NYbwgaYqo6sutH7CUcJM)
   {% endtab %}

{% tab title="macOS" %}

1. Locate the CTS Chat icon in the top bar of your Mac - it is two chat bubbles.&#x20;

![](/files/4enGa1EqiyF0wrTHXfNq)

2. Left click on it to reveal the Open and Quit menu items.\
   ![](/files/GMGdSZE290FoXWABPKJi)
3. Click on Quit.
   {% endtab %}
   {% endtabs %}

## Next steps

If you have any questions about the CTS Chat app, please feel free to contact our support team at <servicecenter@charterts.com> and we'll be happy to assist.&#x20;


---

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